FAQ
Common Questions
The questions agents and rental managers actually ask. If yours is not here, send us a note from the contact page.
Booking and scheduling.
6 questions
How do I book?
The fastest way is the online portal at media.panhandleproductions.net/order. Pick a service, pick a slot, confirm in under five minutes. You can also call or send a note from the contact page.
How far out do I need to book?
Most shoots are booked 2–5 days in advance. We also keep next-day slots open for active listings. Same-day shoots are possible during slow weeks.
Do you shoot on weekends?
Saturday shoots are available with a small after-hours surcharge. Sundays are reserved for emergency reshoots and weather make-ups.
Can I book a recurring slot?
Yes. Brokerages and rental managers can lock in standing weekly or biweekly slots. Reach out for a custom calendar.
Do I have to be on site?
No. We coordinate access through the homeowner, lockbox, or property manager. Most shoots happen without an agent present.
What if I need to reschedule?
Free reschedules up to 24 hours before the slot. Inside 24 hours we ask for a small change fee unless it is weather or a homeowner emergency. Those are always free.
Pricing and payment.
4 questions
How is pricing structured?
Real estate packages are Cinematic, Luxury Pro, Matterport, and Zillow Showcase. Vacation rental packages are Essentials, Plus, Pro, and Luxe. Every package prices off listing sqft, and add-ons stack on at booking. The full matrix is on the pricing page.
Are there travel fees?
No travel fee applies within the Cape San Blas–Destin corridor. Fort Walton Beach, Navarre, and other locations outside our regular territory are considered case by case. If we accept the trip, a travel fee is quoted before booking.
When do I pay?
No payment upfront on listing and rental bookings. Your balance is charged at delivery, when you download. Custom and commercial projects reserve the date with a 25% non-refundable retainer, with the balance at delivery. Major cards and ACH via our client portal.
Do you offer volume pricing?
Yes. Brokerages and rental managers shooting more than 6 properties a month qualify. Reach out for a custom quote.
On shoot day.
6 questions
What should I do to prepare?
We send a pre-shoot prep checklist for the homeowner the day before. The short version: clear counters, lift blinds, turn on every light, hide trash cans.
What if the weather is bad?
We watch radar the morning of every shoot. If rain is on the way, we reach out to reschedule. Weather reschedules are always free.
How long does a shoot take?
Typical 3,000 sqft listing is about two hours on site. Larger and more complex properties run 3–5 hours.
Do you bring lighting?
We shoot natural-light HDR by default. Supplemental flash and continuous light come out for difficult interiors and twilight transitions.
What about pets and people in the home?
Pets are fine if they can be contained to one room during the shoot. Visible people show up in 3D scans, so we ask the home be empty of unannounced occupants.
Is the home expected to be empty?
For real estate, an empty or staged home looks best. We can shoot occupied homes; we just ask that personal items be pre-staged before we arrive.
Delivery and licensing.
6 questions
How fast is delivery?
We deliver Monday–Saturday; Sunday is not a delivery day. Most orders, including photos, 2D floor plans, and 3D tours, arrive the next delivery day. Videos usually arrive the next delivery day, but allow 2–3 delivery days for some videos, including luxury and custom work. 3D floor plans take two delivery days.
How many photos do I get?
Frame count depends on the package and the property's sqft, see what's included on the pricing page for each one. We deliver the strongest frames from the shoot, not every shutter press.
Where do I download my files?
Every shoot lives in our client portal. You get a branded link, an unbranded MLS-compliant link, an embed code, and direct downloads.
Will you reshoot if I am not happy?
We correct mistakes attributable to Panhandle Productions at no charge. Requests caused by property changes, readiness issues, personal preferences, or other factors outside our control may be billed separately. See our Terms of Service for the full reshoot and revision policy.
Who owns the photos?
You own a single-listing license to use the photos as long as that listing is active. We retain the underlying copyright and use rights for our portfolio.
Can I edit the photos myself?
Basic resizing or cropping for placement is allowed. Color editing and other alterations require prior written permission from Panhandle Productions. AI processing is prohibited under our Terms of Service. Please review the terms before modifying delivered media.
Drone and airspace.
3 questions
Are you licensed?
Yes. Every drone pilot on our team is FAA Part 107 certified, with active LAANC authorizations on file for the entire NW Florida corridor.
Can you fly in restricted airspace?
Yes. We file LAANC authorizations in advance for restricted zones near military and airport airspace. Plan an extra 24 hours for those parcels.
What if it is too windy to fly?
If sustained winds exceed our safe-fly threshold (around 22 knots), we reschedule the aerial portion at no charge.
Service area.
2 questions
Where do you shoot?
Our regular service area runs from Cape San Blas to Destin, including Mexico Beach, Port St. Joe, Panama City Beach, Panama City, and 30A. Fort Walton Beach, Navarre, and other locations outside that corridor are considered case by case, with a trip fee quoted before booking.
Will you travel outside the area?
No travel fee applies within the Cape San Blas–Destin corridor. Fort Walton Beach, Navarre, and other locations outside our regular territory are considered case by case. If we accept the trip, a travel fee is quoted before booking.